At Gapingo LLC, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help with our hassle-free return policy.
Return Acceptance Time:
We accept returns within 15 days from the date the item is received by the customer. Please ensure that the item is returned to us within this timeframe for processing.
Conditions for return:
The item must be in its original condition, unused, and in the same packaging as received.
Any tags, labels, or seals must remain intact.
Items must not show any signs of wear, damage, or alteration.
Return Procedure:
Contact our customer service team at [support@gapingo.com] or [Whatsapp: +1 332 273 7158] to initiate the return process. Please provide your order number and the details of the item you wish to return.
Our team will provide you with a return authorization number (RMA) and further instructions on how to proceed.
Pack the item securely, including any accessories, manuals, or other documentation that came with the product.
Clearly mark the return authorization number on the package.
Ship the item back to us using a trackable shipping service. The return shipping cost is the responsibility of the customer.
Once we receive the returned item and verify its condition, we will process your refund.
Refund Policy:
Upon receiving the returned item and confirming its eligibility for a refund, we will issue a refund for the full cost of the item to the original payment method used for the purchase.
Please note that shipping charges, if any, are non-refundable.
Refunds may take up to [3–7] business days to reflect in your account, depending on your financial institution.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to follow the return procedure outlined above and place a new order for the desired item.
Damaged or defective items:
If you receive a damaged or defective item, please contact us
immediately upon receipt (support@gapingo.com) . We will arrange for a replacement or issue a refund as per your preference.
Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team at support@gapingo.com or Whatsapp: +1 332 273 7158. We are here to assist you and ensure your shopping experience with us is exceptional.
Gapingo LLC
9169 W State St., #1538
Garden City, 83714
support@gapingo.com
+1 332 273 7158